Terms of Sale
How it Works
By placing a bid in a Relic House auction, you are entering into a legal and binding contract. Here's all you need to know.
The Relic House, LLC
Terms of Sale
Contract: By placing a bid you are entering a legal and binding contract. Upon placing a bid, you are promising to pay for your purchases in a timely manner according to terms of this agreement. Non-paying bidders will be added to the No Bid list. A non-payment fee will be added to your bill for Legal & Processing fees. A minimum of $500 will be applied. We will turn it over to our collection agency and will prosecute to the full extent of the law. Please do not bid if you do not intend to pay.
Payment Information: PAYMENT - All items must be paid in full within 48 hours of receiving an invoice from us. We accept Visa - Master Card & Discover and PayPal as immediate form of payment by using the PAY NOW option on the invoice we send you or you can call our office @ 417-370-1007 to have the payment processed manually. Checks and money orders are accepted, but there will be a clearing hold for first time buyers. Please send payments to:
The Relic House, LLC
PO Box 291
Nixa, MO 65714
If items are not paid for by the due date, they may default to property of the The Relic House, LLC and may be resold at the Galleries' discretion.
Shipping Information: All items will be shipped within 7 to 10 days after the auction or 72 hours of receiving payment for your purchases.
INVOICING: Internet bid winners may receive one invoice for with shipping and purchase totals combined. We reserve the right to make two charges to your credit card: one charge for the items purchased, and a separate charge for the applicable shipping. In most cases we will only send one invoice that includes Shipping & Handling fees. We package the items prior to invoicing so we can more accurately charge for Shipping & Handling.
LEGAL POSSESSION: Bidders agree to inquire and conform to any legal requirements regarding buying, receiving, owning or storing an item before bidding on an item. By bidding, the bidder professes he/she has a legal right to buy and receive an item.
SHIPPING: All shipping and handling charges are the sole responsibility of the buyer. Here at The Relic house, LLC, packages less than 70lbs. are processed by our professional shipping & packaging team. We do not contract out shipping to a third party. Items that weigh less than 70 lbs. are shipped Parcel Select, PRIORITY mail or Media Mail. We may ship UPS If we find it cheaper to ship. If more than one item is purchased we will combine shipping. Shipping Charges are billed to your credit card, in some cases separately from your winning bid invoice. We normally wrap, pack, box, measure & weigh all items and print labels for shipping. We will then send an invoice for your purchases with the shipping and handling fees included in the total. PLEASE NOTE: You may receive an e-mail with USPS tracking information, but this does not mean that your items have been shipped. This is simply a notification e-mail indicating that a label has been created and USPS can expect a package to be shipped.
All items will be shipped with insurance. To file a claim for damaged items you must send photos of the damaged items and photos of the box the items were shipped in. Without these photos I cannot and will not give refunds. Cost of shipping is not refundable. If you do not want insurance you must call and request no insurance! Uninsured items are shipped at your own risk. No refunds! No credit will be issued for non-insured items!
We try to keep the shipping and handling fees to a minimum. We will combine items as much as possible. We cannot control the cost of shipping.
Please keep in mind shipping is expensive! Costs are affected by the size and weight of items as well as buyers' geographic location. The heavier & larger the package is, or the further away a buyer lives, the more expensive the shipping will be.
SMALL PACKAGES: In most cases we only charge an extra $2 or $3 dollars to help cover the cost of the time and material for the smaller packages. We do not charge for boxes we get for free. We reuse as much packaging material as we can in order to avoid charging for the material. If you want all new packaging material, we must charge accordingly and you must request New Packaging material. We must charge for boxes, and packaging materials that we purchase.
LARGE PACKAGES: For the larger individual items and purchases of large lots of multiple items, we will combine items in the same box. We will ship around 50 lbs. per box. In most cases we have large free boxes. Sometimes we do not, although our boxes are priced reasonably.
STORAGE: We will store oversize items for ten (10) days from the close of auction date at no charge. On the eleventh (11) day after close of auction, a five ($5.00) dollar per day, per item, storage fee shall apply.. Any bidder who fails to provide timely payment of accumulated storage fees after thirty (10) days shall be subject to having the item re-sold at auction to pay for accumulated storage fees. All items will be sold at auction without reserve and sold regardless of price, for which any monies received shall be retained wholly by The Relic House, LLC as payment, to satisfy administrative, processing and storage expenses.
For buyers who wish to pick up their items: You must call our office at 417-370-1007 to determine a time and location to collect your items in person. Because we are an online auction only, this option may not be available for every sale. We are available by appointment only.
CONDITION OF ITEMS: The Relic House, LLC is not responsible for the condition of the items sold. Artifacts are not graded by auctioneer. Please use your own judgment to condition and grade of any item. Again, please ask questions before you bid.
RETURN POLICY: The Relic House, LLC will accept returns up to 30 days after the sale for the following reasons:
-Item was damaged in shipping (You must immediately provide photos upion receipt of item, including packaging.)
-Item was not authentic
-Item was grossly misrepresented (example: listed as "stone" and it was actually "ceramic.")
We will not accept returns for the following reasons:
-Item was not "typed" or identified correctly - we provide out expert opinion, but point types can be subjective. Please use your own judgement when bidding.
-Item was not the exact length/dimension. We provide an image of each item next to a ruler, and we try and get the measurement within 1/8 of an inch of accurate.
-Condition (unless damaged in shipment)
Our Guarantee: We guarantee the authenticity of every item sold, so if you receive an items and have questions or concerns- we may extend the return deadline to accomodate proper vetting by an expert of your choosing. We prefer at least 2 expert opinons before returning an item on the basis of authenticity. We take great care to vet the history, accuracy and authenticity of the items we sell.